Terms of service

Welcome to MYNE. These Terms and Conditions (“Terms”) govern your use of our website [www.mynethelabel.com] and your relationship with MYNE (“we”, “our”, “us”). By accessing or using our site and services, you agree to comply with and be bound by these Terms.

If you do not agree with any part of these Terms, please refrain from using the site.

GENERAL INFORMATION

MYNE is a lifestyle and e-commerce brand offering handcrafted jewelry, incense, candles, and home decor objects. Each product is made with care in Dubai and curated to enhance daily rituals with beauty and intention.

These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors.

ELIGIBILITY

To purchase from MYNE, you must be at least 18 years old or the legal age of majority in your jurisdiction. By using our services, you confirm that you meet these requirements.

PRODUCT DESCRIPTIONS AND AVAILABILITY

We strive to ensure all product descriptions, images, and pricing are accurate. However, due to the handmade nature of our goods, slight variations in size, color, or texture may occur.

We reserve the right to:

Modify or discontinue any product at any time without notice.

Limit the sales of our products to specific geographic regions or individuals, at our sole discretion.

Refuse any order you place with us.

PRICING AND PAYMENT

Prices are listed in AED unless otherwise stated. We reserve the right to change prices at any time without notice.

We accept most major credit/debit cards and secure digital payment methods.

We use third-party payment processors to complete transactions securely. MYNE is not responsible for any additional charges or fees applied by your bank or card issuer.

SHIPPING AND DELIVERY

All orders are processed, packed, and shipped directly from our MYNE studio in Dubai, UAE. Every piece is handled with care by our in-house team to ensure quality and authenticity from our hands to yours.

We offer both local and international delivery, with shipping fees calculated at checkout. Delivery timeframes are estimates and may vary due to factors beyond our control (e.g., customs processing, local holidays, or courier delays).

Please note: Customers are responsible for any customs duties, import taxes, or fees applicable in their country. We recommend checking with your local customs office for any additional charges prior to placing your order.

RETURNS, ECHANGES AND REFUNDS

Due to the personal and delicate nature of our items:

  • We do not accept returns for change of mind.
  • If your item arrives damaged or defective, please contact us within 7 days of receipt with photos and your order number.

We may offer:

  • An exchange (subject to product availability),
  • Store credit,
  • Or a refund (at our discretion).

PRODUCT CARE

MYNE jewelry is crafted from high-quality 18K gold and 925 silver, and features a thoughtful selection of natural and lab-grown gemstones — each chosen for its beauty, symbolism, and integrity. To keep your pieces shining and energetically aligned:

  • Store your jewelry in a dry, cool place, ideally in its original pouch or box, to prevent scratching and tarnishing.
  • Avoid direct contact with water, perfumes, lotions, and harsh chemicals, which can affect the finish and loosen gemstone settings over time.
  • Clean gently with a soft, dry cloth. For a deeper clean, use warm water and mild soap (only if safe for your stone), then dry thoroughly.
  • We recommend removing jewelry before swimming, showering, or doing activities that could lead to impact or excessive friction.
  • Because some gemstones are more delicate than others, each piece comes with specific care instructions — also available on individual product pages.

INTELLECTUAL PROPERTY

All content on the www.mynethelabel.com — including product designs, text, graphics, logos, images, videos, and layout — is the intellectual property of MYNE. You may not use, reproduce, or distribute any content without written permission.

USER CONDUCT

By using the site, you agree not to:

  • Violate any laws or regulations.
  • Infringe on our intellectual property rights.
  • Submit false or misleading information.
  • Upload harmful or malicious content (e.g., viruses, code).
  • Attempt to access areas of the site not intended for public use.

Violation of these rules may result in termination of your access to the site.

USER SUBMISSIONS, COMMENT AND IDEAS

By submitting any comments, suggestions, ideas, reviews, or other content to MYNE — whether through our website, social media, or other communication channels — you agree that:

  • Your submission does not violate the rights of any third party, including copyright, trademark, privacy, or personal rights.
  • MYNE has the right, but not the obligation, to use, edit, reproduce, distribute, and publish such content in any form and through any medium, at any time, without compensation or acknowledgment to you.
  • You waive any rights to claim ownership or future royalties over such ideas or content, even if we use or develop products, services, or campaigns that incorporate or are inspired by your submission.

PRIVACY POLICY

Your use of the site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

By using our site, you consent to the collection and use of your data in accordance with our Privacy Policy.

THIRD-PARTY LINKS

Certain content or services on our site may include links to third-party websites. These sites have their own privacy and terms policies, and we are not responsible for their content, accuracy, or practices.

LIABILITY DISCLAIMER

MYNE is not liable for any direct, indirect, incidental, or consequential damages resulting from:

Use of or inability to use the site or products.

Errors or omissions in content.

Loss or damage to personal property related to product use or misuse.

Products are used at your own risk. Always follow safety and care instructions provided.

GOVERNING LAWS AND JURISDICTION

These Terms and Conditions are governed by the laws of the United Arab Emirates, and specifically by the applicable laws of the Emirate of Dubai.

Any disputes arising out of or in connection with the use of this website or the purchase of products from MYNE shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

CHANGES TO THESE TERMS

We reserve the right to update or change these Terms at any time. Continued use of the site after changes constitutes acceptance of those changes. We encourage users to check this page regularly.

CONTACT INFORMATION

For questions or concerns regarding these Terms, please contact us at:

info@mynethelabel.com